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Online Booking Guidelines
Reservation for classes can be made up to 2 days in advance of the class date. Both phone and online reservations will begin at 9am daily and will be closed 2 hours before the start of class.
How do I login and start booking online?
Your first-time username and password is the Pure Card Number as shown on your membership card. We recommend that you change this username and/or password after your first login.
How do I find the class I wish to sign up for on the class schedules page?
Go to the "yoga classes" tab located on the top right hand index of the scheduling window. Make sure you have chosen the correct studio location from the drop-down menu to view the class schedule for that particular studio. Use the date index located on the top left menu bar to search for the day you wish to schedule your class.
How do I sign up for a class?
Click on the sign up link next to the class (with the correct day, time, and instructor) you wish to take. A small window will open with the option to make a single reservation. After making a reservation, your current schedule of booking(s) will be displayed, including the class you just signed up for. At the top of your schedule, your current package, if any, is displayed, showing how many classes you have remaining and when the package expires.
What if the class I wish to sign up for is full?
If the class you are trying to book is full, an option to be added to our waitlist is displayed, showing your current position on the waitlist. You will receive a confirmation email once a space is available. Please update your email address details in "my contact info" if you wish to receive this service. In addition, our Customer Care Representative will call you to confirm your acceptance on the waitlist.
How do I cancel a class I've already signed up for?
Go to the "my info" tab located on the upper right-hand side of the main booking page. Click on the "my schedule" tab. A small window will appear showing your current schedule. Click on the "cancel" link to the right of the class you wish to cancel.
How can I view what classes I've signed up for without signing up for a new class?
Click on the "my schedule" tab. This opens a small window displaying your current schedule for the next two days. You may also print this page as your booking confirmation. To view your current waitlist situation for classes, click on the "my waitlist" link.
How can I see my payment history?
Click on the "my account" tab. Next, click on "payment history" to view all your past payments.
How can I see my visit history?
Click on the "my account" tab. Next, click on "visit history" to view all past visits and upcoming classes you've signed up for in the future.
What happens if I don't log out?
We recommend that you always log out, as your class scheduling session will remain active until you log out of the system. Do so by clicking on the "log out" link in the upper right-hand corner of the page.
What if I forget my password?
Please call our studio at 02 8161 7888 for assistance or email us. We will reset your password to your Pure card number.
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Cancellation Policy
Please give us 2 hours advanced notice if you cannot attend the pre-booked class so that we can release your booking to waitlisted students.
3 or more cumulative late cancellations and / or no-shows over a 30-day period results in
- your booking privileges revoked for 2 weeks for first-time offenders; thereafter, advance booking will not be allowed for one month
- your class attendance restricted to in-person standby and only up to 30 minutes before class
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